FAQ
The Ins And Outs of How We Do Business
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How soon must I cancel my appoinment?You must cancel your appointment before 24 hours of your scheduled appointment date and time.
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How much will I pay?Our hourly rates include the cleaner's wage and the agency fee. Rates vary depending on the service requested and the number of hours you require each week. If you'd like a free quote, then contact us!
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Do I need to provide any of the cleaning products/materials or equipment?We do not provide all cleaning materials and it is key you have these for your clean. For our services we provide a vacuum, mop, and cleaning products. If you would like us to provide additonal equipment this can be supplied on request at an additional cost according to requirements. Please email for more information.
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If I do not cancel my appointment within 24 hours will there be a charge?Yes, we will not be providing refunds on cancellations made within 24 hours of the schedule appointment.
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Do I need to be presented during the scheduled service?In the booking form you can either state whether you will be around during the cleaning service or not. It is not necessary for you to be home.For your peace of mind, all of our staff are fully insured and bonded. For ease of access, please state the secret location to where we can find the key. Alternatively if you a concierge is available, please leave the key with them and create a special passcode in the form for our cleaning staff to use and gain access to the premises.
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Can I have an evening or weekend clean?Yes of course! Our cleaners are fully flexible and will take on evening or weekend cleaning work. Please note in certain areas a supplement hourly charge may be added for cleans after 6pm or at weekends.
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How do you vet the cleaners?Our cleaners are all experienced and fully referenced before they start carrying out cleans. Once cleaners have started we also constantly monitor feedback and ratings to ensure only the highest standards are kept.
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Do I still have to pay if I go away for a few weeks?No. You don’t pay a penny. You only pay when you use our cleaning service. We require 48 hours notice before you go away and the date of your first cleaning when you are back.
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Who will be cleaning my place?We make every effort to send the same cleaner each visit. However, sometimes due to illness, vacations, or other reasons, we may have to substitute another cleaner to clean your place.
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What if I need to change my cleaning appointment?We try to be as flexible as possible. We ask that you give us 24 hours notice to be within our refund or exchange policy, so that we can adjust our schedules.
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What areas in London do you cover?We cover most areas in East, South East , South and West London areas. We can also cover some areas in Essex. Please email for futher information.
Billing & Policies
Find The Best Package For Your Budget
Payments Accepted
All payments are processed on our online booking system through the Wix payment gateway.
Cancellation Policy
If you wish to cancel your booking for any reason, we have a 24 hours notice policy to guarantee your money back in full. If you cancel within 24 hours we will be unable to provide a refund.
For more information, please use the contact form.
Satisfaction Guarantee
We love our service and we think you will too. You can manage everything online, there are no tie ins and no hidden fees. Backed up by our total satisfaction guarantee.
Zero Tolerance Policy
We have a zero tolerance policy towards violence and aggression throughout services. No member of staff should be subjected to violent, threatening and abusive behaviour. Our employees have the right to work and carry out their duties in an environment free from violence, threatening or abusive behaviour.
Terms & Conditions
We aim to complete all of our cleaning services within the time specified. In special cases where more time is needed, due to the nature of the task, an extra cost may be incurred at the discretion of Maid to the Perfection.